52 Business Quotes of Clayton M. Christensen

” Management is the opportunity to help people become better people. Practiced that way, it’s a magnificent profession. “
” When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate. “
” Disruption is a process, not an event, and innovations can only be disruptive relative to something else. “
” An innovation will get traction only if it helps people get something that they’re already doing in their lives done better. “
” The iPod is a proprietary integrated product, although that is becoming quite modular. You can download your music from Amazon as easily as you can from iTunes. You also see modularity organized around the Android operating system that is growing much faster than the iPhone. So I worry that modularity will do its work on Apple. “
” Diabetes is a great example whereby, giving the patient the tools, you can manage yourself very well. “
” The breakthrough innovations come when the tension is greatest and the resources are most limited. That’s when people are actually a lot more open to rethinking the fundamental way they do business. “
” Many of the factors that we think will cause motivation, such as fair pay and a good manager, won’t make you love your job. Even if you eliminate what makes you dissatisfied, that doesn’t make you motivated. It doesn’t make your work rewarding. You just are less bothered by things. “
” People don’t actually want to think about their own health and don’t take action until they are sick. Yet employers are very motivated to get their employees healthy, since they bear most of the burden of their health care costs. “
” Life is an unending stream of extenuating circumstances. “
” Smart companies fail because they do everything right. They cater to high-profit-margin customers and ignore the low end of the market, where disruptive innovations emerge from. “
” Finding a ‘sacrificial lamb’ on whom to tag blame for complicated problems is an important instrument in the toolkit of politicians, because it deflects blame for the nation’s economic woes away from their own regulatory lapses, economic mismanagement and coddling to labor unions. “
” Almost always, great new ideas don’t emerge from within a single person or function, but at the intersection of functions or people that have never met before. “
” One of the banes of successful innovation is that companies may be so committed to innovation that they will give the innovators a lot of money to spend. “
” There are direct paths to a successful career. But there are plenty of indirect paths, too. “
” Management is getting people together to figure out how to transform inputs into outputs. In the process of figuring out the process of how people work together, you’ve got to figure out who’s got what responsibilities, and how do they work together. “
” People who have the drive to achieve spend most of their time on what brings them the most tangible, immediate sense of success. Investments in our family only pay off in the very long term. “
” Many think of management as cutting deals and laying people off and hiring people and buying and selling companies. That’s not management, that’s deal making. Management is the opportunity to help people become better people. Practiced that way, it’s a magnificent profession. “
” The concept of disruption is about competitive response; it is not a theory of growth. It’s adjacent to growth. But it’s not about growth. “
” The reason why it is so difficult for existing firms to capitalize on disruptive innovations is that their processes and their business model that make them good at the existing business actually make them bad at competing for the disruption. “
” The single most important factor in our long-term happiness is the relationships we have with our family and close friends. “
” I believe that we can, in a deliberate way, articulate the kind of people we want to become. “
” We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, ‘What job is the customer trying to accomplish?’ “
” Management teams aren’t good at asking questions. In business school, we train them to be good at giving answers. “
” Most people have never thought through how they’re going to allocate their time. You need to make a decision in advance. “
” There are three types of innovations that affect jobs and capital: empowering innovations, sustaining innovations and efficiency innovations. “
” The financial doctrines so zealously followed by American companies might help optimize capital when it is scarce. But capital is abundant. If we are to see our economy really grow, we need to encourage migratory capital to become productive capital – capital invested for the long-term in empowering innovations. “
” I think this is one reason why the Lord invented the Internet – so members can teach one another how to succeed in assignments the Lord has given us, and to give us opportunities to inspire and bear testimony in a horizontal way. “
” Businesses that distribute information and news are in the business of training and teaching people. “
” There is no single right answer or path forward, but there is one right way to frame the problem. “
” India’s prosperity is sectioned by geography, such as in Bangalore, where the information technology industry is prominent. Because they have a conduit out of India, competing in the world by the Internet, it’s not regulated in corrupt ways, and it is very prosperous. “
” I helped start a ceramics company called CPS Technologies. We took it public in 1987 at $12 a share. Three months later, there was this horrible cliff: Black Monday. Fidelity had bought 15 percent of our stock, and their algorithm caused them to dump it all onto the market that day. We dropped from $12 to $2. “
” You may hate gravity, but gravity doesn’t care. “
” Empowering innovations transform something that is complicated and expensive into something that is so much more simple and affordable that a much larger population can enjoy it. “
” In the scriptures, we are told you can’t really understand happiness unless you understand sadness. You don’t know pleasure if you don’t know pain. It’s part of life. So can you learn something from somebody who has gone from success to success to success? I don’t think so. “
” When you improve your product so it does the customer’s job better, then you gain market share. “
” In the Mormon Church, we believe we can be married for all eternity, not till death do you part. As Mom was getting older, she was excited, truly excited, that within a few years she’d be with Dad again. “
” American capitalists, enthralled by the doctrines of finance, have put their income statements in service of the balance sheet. “
” If you’re successful and growing, you can manage any way you want to. Growth makes so many dimensions of management easier. It’s when growth stops that things get tough. “
” Understanding motivation is one of the most important things we can do in our lives, because it has such a bearing on why we do the things we do and whether we enjoy them or not. “
” In the universities, we teach you what we decide you need to know. And the employers find out when they hire people that students didn’t learn what we needed them to learn. Online learning offerings, like the University of Phoenix, have relationships with employers and teach what you need to know. “
” People have an idol they want to be like and try to follow what the idols did. But when you do, you find out you’re not very successful and you’re not very happy. You try to copy these models, and it doesn’t yield successful results. “
” Inviting others to help us with our work in the Church helps them feel needed and helps them feel the Spirit. When these feelings come, many people often then realize that something has been missing from their lives. “
” There are companies trying to build business within Saudi Arabia, and what they find is that if they try to bring on locals and teach them how to become senior executives, they just don’t show up to work. They are not predictable as to when they’ll come in and how much of their hearts are into that opportunity. “
” In an environment where you’ve got to push innovations out the door fast and keep the cost of innovation low, the probability that you’ll be successful is actually much higher. “
” The key is not to figure out what the best people are doing and try to emulate it – rather, figure out what causes people and companies to be successful. “
” The only way all people can have the opportunity to choose or reject the gospel of Jesus Christ is for us, without judgment, to invite them to follow the Savior. “
” There is no evidence that success in business will make us happy people or allow us to have happy families. “
” What’s unique about the Mormon Church is that it encourages inquiry. I really do think my research and religion are all on the same page. I never could have come up with the notion of disruptive innovations, which went against a lot of conventional wisdom, if I hadn’t been raised to always be asking questions. “
” No idea for a new growth business ever comes fully shaped. When it emerges, it’s half-baked, and it then goes through a process of becoming fully shaped. “
” The marginal cost of doing something ‘just this once’ always seems to be negligible, but the full cost will typically be much higher. Yet unconsciously, we will naturally employ the marginal-cost doctrine in our personal lives. “
” A disruptive innovation is a technologically simple innovation in the form of a product, service, or business model that takes root in a tier of the market that is unattractive to the established leaders in an industry. “